CLAIMS AND DAMAGES

Monday to Friday 09:00-17:00, excluding certain Bank Holidays (BH’s).

It is normal practice to notify you within 2-5 working days. However, delays can occur over busy periods and Bank Holidays (BH’s).

The initial notification will be sent via email and/or post mail.

We take all complaints and disputes very seriously, and will always welcome feedback on the service received or the processes we use. In order to keep a record and track of such, we do ask that all complaints/disputes are submitted in writing, either by email or post, using the following details:

Email: eurosuitesautorental@gmail.com

Post:

Eurosuites Auto Rental

1750 NW 107th Ave, Miami, FL 33172, EE. UU.

Ft Lauderdale, FL

*Please remember to reference the damage number*

You can contact the US Claims team via telephone also: +1 786-447-4348

What to do in the event of an accident is shown on your Rental Contract, Rental Jacket & Damage Report.   You will find a damage report in the glove box of the vehicle.

  • Stay calm and make sure to stay out of harm’s way.
  • Contact police to obtain a police report. Dial 911.
  • Obtain information on all parties involved in the accident.
  • Take photos of surrounding area, intersection and vehicles involved. Use caution when taking photos.
  • Complete damage report with as much information as possible.
  • If vehicle is not drivable, please contact DASH Roadside Team at +1 786-447-4348

Please contact the local police authorities to report the incident.  Once you are done with the police, please call the DASH at +1 786-447-4348 option 2.  If the DASH vehicle is drivable and safe to operate, you may continue in the vehicle until the end of your rental period.

No, any damage to the glass and or tires is of the responsibility of the renter. DASH does offer additional coverage products to cover these items.  Loss Damage Waiver for any glass and Roadside Protection for tires. Certain exclusions apply. Please see our Terms and Conditions.

If you experience any mechanical or damage issue with your rental vehicle during the rental period, please contact DASH at +1 786-447-4348

Our vehicles should always be checked by our experienced Agents at our Corporate Branches, however, oversights can happen. For DASH Terms and Conditions, it is the responsibility of the renter to inspect the vehicle for damage before leaving the rental facility.  If damage is discovered, return to our office and notify us of the damage.

No, our vehicles cannot be repaired by renters. DASH has their own authorized repair facilities.

Normally, stickers are placed on to the fuel doors and or caps, to advise you of the fuel type. However, if this is not the case on your rental vehicle, please call +1 786-447-4348 before re-fuelling. If you believe you have re-fuelled the vehicle incorrectly, do not drive the vehicle, as this is likely to cause further damage, creating a greater cost to rectify. It is imperative that it is reported to us on the number above.

Please be aware that the incorrect re-fuelling of our vehicles is excluded from your loss damage waiver, and the full amount will be charged to you.

Yes, all damage claims are subject to a reasonable Administration Fee.  The Administration Fee applied to each damage claim is determined by the invoice amount (these may be subject to change at times of our review).

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